Africa College of Technology

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Further Education and Training Certificate: Information Technology: Technical Support

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About Course

This course provides comprehensive training for technical support professionals. Students will gain skills in hardware troubleshooting, software installation, network support, and customer service essentials. The curriculum is designed for individuals aiming to enter IT support roles or enhance their technical knowledge.

What Will You Learn?

  • - Troubleshoot computer hardware and software issues
  • - Configure and maintain network connections
  • - Handle common technical support queries effectively
  • - Understand IT support roles and responsibilities

Course Content

Information Technology: Technical Support – Course Outline
What this course will teach you. What you can expect.

  • Lesson 1: Overview of IT Support Roles
  • Lesson 2: Basic Computer Hardware
  • Lesson 3: Software Installation and Configuration

Overview of IT Support Roles
Lesson Description: Learn about the different roles within IT support, including help desk, field technician, and system administrator. Understand the skills required for each.

Lesson 2: Basic Computer Hardware
Lesson Description: Get familiar with computer hardware components, their functions, and common troubleshooting techniques.

Lesson 3: Software Installation and Configuration
Lesson Description: Understand the process of installing, configuring, and updating software applications in a typical IT environment.

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